Faqs & Return policy

1. 

Question: Where are you located? Do you have a real store?


Answer: Our headquarters is in Shanghai,China. Our factories built in China since 1999. We have professional designers and tailors, please don't worry about the quality.We are an online dress company,we do not have any real sores right now.We offer free shipping to most all of the countries all over the world.

 


 

2.

Question: If I want the dress in a different color, can you do that?
 

Answer: Sure. We can customize the dresses in any colors you want. There is no extra charge.

 


 

3.  

Question: How do I choose my size? 
Answer: We can offer you the dresses in any sizes you want, they are true to size, will not run big or small.Also we can customize with your own measurements, please check the measure guide on our site.

 


 

4.    

Question: If I find a dress on other sites, can you make it?


Answer: Our strength is customizing dresses in any colors and any sizes, you can send us the style you want to our email or click” Online Help” on our site or leave a message.

 


 

5.    

Question: How long do the dresses take?
 

Answer: Our shipping time is quite flexible, usually you can receive around 15-20 days for regular order and 10-15 days by rush order. For some simpler styles, you may get it within 3-7 days.

 


 

6.    

Question: How do I pay?


Answer: There are many payment methods available such as credit cards, debit cards and PayPal,Western Union. You can choose a method which is the most convenient for you. Your personal information will not be shared.

 


 

7.    

Question: What's your return policy?
 

Answer: We accept those items which have obvious mistakes to be returned back. Like the size problem (wrong size), a wrong color or some quality problems.You will be eligible for a refund claim within 2 days from the date you received your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 20% re-stocking fee, since we receive the returned goods(The returned goods should be in new condition).
The rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.

 


 

8.    

Question: Where are your dresses shipped from?


Answer:Our dresses are sent from ShangHai,China.We cooperate with Fedex, UPS, DHL, etc. Once dresses sent out, it just take about 3 days for delivery.